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Shipping & Returns

Shipping + Postage

Shipping charges are determined by destination, item weight, packaging and value of order. We offer FREE delivery on all orders over £30 to UK & Ireland. We also offer FREE delivery on all European orders over €50. Please note, any professional items or orders that exceed a weight of 4kgs will not be valid for free delivery. If this occurs a member of He-Shi customer services team will contact you to advise of the shipping costs involved. 

Payment Methods

All credit/debit cards are processed using our payment service providers, Sage Pay or PayPal. Unfortunately we cannot accept American Express of Cheques. 

Delivery

Please supply a delivery address where someone will be available to accept your parcel. We will endeavour to dispatch your order within 24-48 hours. We will dispatch all orders received by 1pm the same day and those after 1pm the following day. Please note that orders placed on a Friday after 1pm will not be dispatched until Monday. Over bank holiday weekends orders will be dispatched on from Tuesday onwards.

 

UK & NI

STANDARD DELIVERY 

£2.95 (3-5 working days)                                         

FREE over £30.00

 

Republic of Ireland 

STANDARD DELIVERY

£3.95 (5-7 working days)                                         

FREE over £30.00

 

Europe

STANDARD DELIVERY

£4.95 (5-7 working days)                                         

FREE over £45.00

 

Australia & New Zealand

STANDARD DELIVERY

£10.95 (7-10 working days)                                         

FREE over £55.00

 

USA & Canada

STANDARD DELIVERY

£7.50 (7-10 working days)                                         

FREE over £55

  

Rest of the World 

STANDARD DELIVERY

£11.95 (7-10 working days)

FREE over £100.00  

 

Import + Export Duties

If your delivery address is outisde the UK you may be subject to any import duties and/or taxes, which are levied once a shipment reaches the destination country. Any additional charges for customs clearance must be borne by the customer.

The customer agrees that as the importer of record of any goods order you will comply will all applicable laws and regulations of the country in which the goods are to be received. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Returns Policy


You may return most new, unopened items within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Refunds exclude any shipping costs to send and return goods back to us. 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Cancellation after dispatch cannot be accepted.

Faults

You should inspect the products immediately on delivery and notify us within 48hours of any damaged items, defects or discrepancies. Any damaged or faulty goods should be returned within 14 days for replacement. 

We strongly advise that any returns should be made by recorded delivery, registered post or courier to cover the value of the goods. We cannot be held repsonsible for undelivered packages.

Please make returns, along with order confirmation slip to: 

He-Shi Enterprises Ltd.

Block B, Carryduff Business Park

Carryduff

Belfast

BT8 8AN

Northern Ireland

Tel: +44 (0) 845 0775842

Email: info@he-shi.eu