Shipping & Returns

Shipping + Postage

When will my order be dispatched?

If you place your order before 12pm we will dispatch the same day and those after 12pm, the following day. Any orders placed on a Friday after 12pm be dispatched on Monday.

Over bank holidays orders will be despatched from the 1st working day onwards after the holiday.

*During busy periods We will endeavour to dispatch your order within 24-48 hours.

What are my delivery options?

Country	Delivery Information
UK & NI	£3.95 (3-5 working days) FREE on orders over £40 Priority - £5.95 (NI 1-2 working days, UK 2-3 working days)
Republic of Ireland	£5.95 (1-2 working days) FREE on orders over £40
Europe	£7.95 (7-10 working days) FREE on orders over £50
Australia & New Zealand	£15 (15-20 working days)
USA & Canada	£15 (15-20 working days)
Rest of World	£20 (15-20 working days)

    

Can you ship to a PO box address?

We are currently unable to process orders to a PO Box address. Please ensure that you supply a delivery where someone will be available to accept your parcel.

Have an issue with your order?

Please contact our Customer Service Team. They are available 9-5 Monday to Thursday and 9-4 on Friday.

You can get in touch with our Customer Service Team via Live Chat, by emailing info@he-shi.eu, or call +447936 930108

Import + Export Duties

If your delivery address is outside the UK you may be subject to any import duties and/or taxes, which are levied once a shipment reaches the destination country. Any additional charges for customs clearance must be borne by the customer.

The customer agrees that as the importer of record of any goods order you will comply will all applicable laws and regulations of the country in which the goods are to be received. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Faults

You should inspect the products immediately on delivery and notify us within 48hours of any damaged items, defects or discrepancies. Any damaged or faulty goods should be returned within 14 days for replacement. 

We strongly advise that any returns should be made by recorded delivery, registered post or courier to cover the value of the goods. We cannot be held responsible for undelivered packages.

Returns Policy

You may return only new, unopened items (unless damaged) within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Refunds exclude any shipping costs to send and return goods back to us. 

If you would like to return your order, please contact us via email info@he-shi.eu prior to sending your parcel back. Our Customer Service Team will approve your return and give you a reference number and next steps.

We recommend that you return using a tracked service and keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit. Goods must be returned in their original, sealed packaging and re-saleable

Cancellation after dispatch cannot be accepted.