Refund policy

Faults

You should inspect the products immediately on delivery and notify us within 48hours of any damaged items, defects or discrepancies. Any damaged or faulty goods should be returned within 14 days for replacement. 

We strongly advise that any returns should be made by recorded delivery, registered post or courier to cover the value of the goods. We cannot be held responsible for undelivered packages.

Returns Policy

If you would like to return your order, please contact us via email info@he-shi.eu prior to sending your parcel back. Our Customer Service Team will approve your return and give you a reference number and next steps.

You may return only new, unopened items (unless damaged) within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Refunds exclude any shipping costs to send and return goods back to us.